Cancellation Policy

Late Arrival 

- If the client arrives late, the appointment will end at the allocated time and the full amount will apply. 

Cancellation 

- If a client cancels or makes changes to their appointment within 24 hours of the appointment time, the full amount will apply. 

Did not Attend 

- If a client does not attend their appointment with no communication regarding absence, the full amount will apply.

- This also applies to forgotten appointments - please note reminders are sent via email and SMS, you are otherwise responsible for recording and remembering your appointment details.

Emergency

- In the case of emergency* cancellation or reschedule within 24 hours, 25% of the appointment fee will apply.

*Emergency includes sudden illness or injury, hospitalisation of self or dependant, death of a close relative.

Payment must be made in full before the next appointment can be made.

Recurring late cancellations will require pre-payment for future bookings.

Please contact us via email, SMS, or phone call if you need to cancel inside our outside of opening hours - 0494 086 173

Refund Policy

Services:

Freedom to Function does not offer refunds for services provided.

Gift Vouchers:

Change of mind refunds are only applicable within 24 hours of purchase for unused gift vouchers.

Purchased Items:

Item must be in unused condition, including packaging where applicable, and within 7 days of purchase. Any items subject to sanitary risk are exempt from refund or exchange unless proven the item was faulty prior to purchase.

To request a refund:

Email rachel@freedomtfunction.com.au and include your name, the product you purchased and the date of purchase.