Cancellation Policy

No fee:

- Cancellations and appointment changes with more than 24 hours notice.

25% of appointment cost fee:

- Emergency cancellation within 24 hours.

50% of appointment cost fee: 

- Cancellation and appointment changes within 24 hours but more than 12 hours.  

75% of appointment cost fee:

- Cancellation and appointment changes within 24 hours but more than 5 hours.

100% of appointment cost fee:

- Cancellation and appointment changes within 5 hours.

- Full or partial absence from appointment with no communication regarding absence.

- Forgotten appointments - please note reminders are sent via email and SMS, you are otherwise responsible for recording and remembering your appointment details.

*Emergency includes sudden illness or injury, hospitalisation of self or dependant, death of a close relative.

Payment must be made in full before the next appointment can be made.

Please contact us via email, SMS, or phone call if you need to cancel inside our outside of opening hours - 0494 086 173

Refund Policy

Services:

Freedom to Function does not offer refunds for services provided.

Gift Vouchers:

Change of mind refunds are only applicable within 24 hours of purchase for unused gift vouchers.

Purchased Items:

Item must be in unused condition, including packaging where applicable, and within 7 days of purchase. Any items subject to sanitary risk are exempt from refund or exchange unless proven the item was faulty prior to purchase.

To request a refund:

Email rachel@freedomtfunction.com.au and include your name, the product you purchased and the date of purchase.